Our AI assistant answers tickets immediately at any hour. Behind it we are a small team based in Europe, so a human reply may take longer overnight and at weekends. These are the targets we aim for, not a contractual service-level guarantee.

To report illegal content or abuse on a hosted server, email abuse@lyrebirdhosting.com. We review every report and tell you the outcome.

Before you reach out

✓Check the status page for any known incidents
✓Try restarting your server from the control panel
✓Check that your plan has sufficient RAM for your server size
✓Review server logs in the console tab for error messages

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